Think of communication services such as Slack, but also business websites and the government infrastructure of many countries fall under the umbrella of AWS. This means that many of the world’s largest websites rely on AWS’s services. To paint a picture, AWS controls more than 30% of the global web hosting market, earning over $40 billion a year. The rising line of complaints about AWS seems to be the culprit in this case. A persistent technical problem or a targeted attack on these core services can therefore disrupt the operation of many other services in one fell swoop. Many of these services rely on a few central internet hubs or hosting giants (such as AWS) to serve large volumes of users. We also see a similar peak of reported outages with Microsoft Teams, Gmail, and other communication services from the same time. These companies include AWS, the programming platform GitHub and other large, tech corporations such as Google, Spectrum, and Verizon. In addition to Slack and Zoom, we noticed several large companies with service issues. Several Large Companies Experience Service Outages That is when we confirmed that multiple large services were experiencing service problems, all seemingly connected to Amazon Web Services (AWS). When we started having connection issues and service request issues, we decided to review Downdetector, a site that tracks service outages, to research the cause. Users of popular communication services like Slack and Zoom began noticing various service issues and the team was no exception. Starting around 9 am EST this morning, working from home became very difficult for many. If you found yourself experiencing problems with your online communications provider today, you’re not the only one.
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